What is TicketDesk?

TicketDesk - Reliable Ticket Tracking System for IT Help Desk Businesses

TicketDesk allows you to set up a reliable ticket tracking system, suitable for various IT Help Desk businesses. The program is user-oriented and uses a static workflow method for monitoring tickets, facilitating communication between technicians and customers in a comfortable manner.

Key Features:

• Record issues and monitor progress from creation to resolution


• Sort requests into categories based on status


• Store emails and receive important notifications


• Follow tickets, mark progress, and track assignees


• Utilize simple SQL database for data storage

Technical Specifications:

• Compatible with Microsoft SQL Server Express and local editions


• Supports SQL Server memberships and role-based security


• Integration with Windows authentication and Active Directory groups


• Indirect connection support for Active Directory groups

TicketDesk is an essential tool for managing IT Help Desk operations efficiently. With its intuitive interface and robust features, you can streamline ticket tracking and resolution processes while ensuring effective communication with customers.

How Download Works

Go to the Softpas website, press the 'Downloads' button, and pick the app you want to download and install—easy and fast!