Description
TicketDesk - Reliable Ticket Tracking System for IT Help Desk Businesses
TicketDesk allows you to set up a reliable ticket tracking system, suitable for various IT Help Desk businesses. The program is user-oriented and uses a static workflow method for monitoring tickets, facilitating communication between technicians and customers in a comfortable manner.
Key Features:
- Record issues and monitor progress from creation to resolution
- Sort requests into categories based on status
- Store emails and receive important notifications
- Follow tickets, mark progress, and track assignees
- Utilize simple SQL database for data storage
Technical Specifications:
- Compatible with Microsoft SQL Server Express and local editions
- Supports SQL Server memberships and role-based security
- Integration with Windows authentication and Active Directory groups
- Indirect connection support for Active Directory groups
TicketDesk is an essential tool for managing IT Help Desk operations efficiently. With its intuitive interface and robust features, you can streamline ticket tracking and resolution processes while ensuring effective communication with customers.
Download TicketDesk for FREE today!
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User Reviews for TicketDesk 7
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for TicketDesk
TicketDesk provides a reliable ticket tracking system for IT Help Desk businesses. Efficient communication between technicians and customers in a user-friendly manner.
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for TicketDesk
TicketDesk has transformed our IT Help Desk operations! It's user-friendly and keeps everything organized.
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for TicketDesk
Absolutely love TicketDesk! The ticket tracking system is efficient, making communication seamless for our team.
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for TicketDesk
This app is a game changer for managing tickets. It’s easy to use and helps us stay on top of customer issues!
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for TicketDesk
I highly recommend TicketDesk! It simplifies the whole ticketing process and enhances collaboration among staff.
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for TicketDesk
Fantastic tool for IT help desks! TicketDesk's features are intuitive, making it simple to track and resolve tickets.
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for TicketDesk
TicketDesk has made my job so much easier. The audit feature is great for monitoring progress on all tickets!