ServiceDesk Standard Edition

ServiceDesk Standard Edition is a user-friendly tool that helps you manage your service business. It’s perfect for keeping track of any error reports or complaints that come in, making it easier to handle issues. If your company deals with hardware and software service desking, this app will really come in handy. It allows for problem analysis, diagnosis, and resolution all in one place.

Centralize Customer Complaints

In a service-oriented business, customer complaints will definitely happen regularly. With ServiceDesk Standard Edition, you can gather all those incoming error reports into one central location. You can create tickets and save them in the database for later review. Plus, the software helps build a database of customers and their most used products.

Create Customized Contracts

Each service offered corresponds to a specific type of contract. You can set up different contracts like warranty or labor-only agreements, and even add new service templates as needed. Each contract can be linked to one or more complaints based on the product type involved and who’s responsible for fixing it.

Streamlined Complaint Resolution Process

The beauty of ServiceDesk Standard Edition is how it helps you tackle customer issues from start to finish. You can record problems, analyze them, diagnose them, and close them quickly. This means you’ll have detailed databases of customers, products, error types, and employees all at your fingertips! Typing out details becomes a thing of the past when you can just select from drop-down menus.

Assign Tasks Easily

You can assign a complaint or an entire contract to one employee at a time so they know exactly what needs to be fixed. Each complaint can be marked as resolved too; once done, it automatically disappears from your list of errors! The software also generates detailed reports about contracts and complaints along with other important metrics.

All-in-One Customer Management Tool

With ServiceDesk Standard Edition, you’ll keep all customer info and complaints organized within a single database system. Creating contracts and error tickets takes just seconds with only a few clicks! Plus, tracking customer complaints is easy—from registration through assessment to resolution.