PHD Help Desk is a nifty tool that helps you manage help desk requests easily. It's designed for keeping track of all those pesky incidents that pop up, making sure nothing slips through the cracks.
This software lets you record incidents and follow up on them efficiently. You can classify issues in two levels: type and subtype. This means you get to organize everything neatly based on what the problem is and its specifics. Plus, it keeps track of the incident's state, description, ticket assignment, priority, historical records, and even an audit trail!
Another cool thing about PHD Help Desk is how it handles reporting. You can pull up information in a consultation format to create reports or export data for later use in a database or spreadsheet. This way, you can keep everything organized and easy to understand.
If you're looking for reliable help desk software that simplifies tracking incidents and improving response times, then PHD Help Desk might be just what you need! It's straightforward yet powerful enough to meet your help desk needs.
So if you're ready to streamline your support process, check out PHD Help Desk. It’s user-friendly and packed with features!
Go to the Softpas website, press the 'Downloads' button, and pick the app you want to download and install—easy and fast!
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