The Microsoft Unified Communications Managed API was designed to be a managed-code platform that empowers developers to build applications that provide access to and control over Microsoft's Enhanced Presence information, instant messaging, telephone and video calls, and audio/video conferencing. It enables both text-based, as well as voice-based - speech technology enabled – conversations and collaboration.
The UCMA can be used to communications-enable your business software and processes and can be used to create outbound applications like alerts or notifications and surveys, as well as inbound speech technology enabled interactive voice response applications and automated agents, a.k.a. query response bots.
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