LogMeIn Rescue

LogMeIn Rescue is a top pick for tech support companies that want to help their customers quickly and effectively. This remote assistance app is super user-friendly and comes with a handy technician console, different ways to connect, and even supports mobile devices!

User-Friendly Technician Console

The star of the LogMeIn Rescue show is definitely its Technician Console. This part of the software keeps everything organized during support sessions, giving techs a great workspace.

Multiple Connection Methods

Techs can choose from various methods to gain remote access. One way is by generating a unique 6-digit code for the customer to enter at logmein123.com. They can also share a special URL through email or other channels.

Rescue Lens Session

If needed, technicians can kick off a Rescue Lens session. They just send the connection link via SMS and provide help right from mobile platforms like iOS, Android, or even Blackberry devices!

Access Permissions & Security

When the customer clicks on the link, they’ll need to download an applet. Before that happens, they’re asked for access permission and reminded not to allow any random remote sessions or share credit card info. The applet lets them chat (with pre-set replies available), share files, and manage remote control. Don't worry; it gets deleted once the support session ends!

Remote Viewing & Control Sessions

Support reps can view and control sessions remotely while also gathering information about the customer's computer.

Integrated File Manager

The built-in File Manager has a double-sided interface so techs can easily see what’s on the remote PC. Plus, they can reboot the system in normal or safe mode and run scripts if needed. It provides key details about software and hardware setups as well as recent system events—pretty cool!

Troubleshooting Made Easy

This wealth of information helps techs diagnose problems with customer consent. It’s all about working together to solve issues efficiently.

Encouraging Teamwork

You can create support channels for specialized groups of technicians too! Plus, reports can be generated which boosts teamwork and ultimately increases customer satisfaction levels.