((OTRS - Manager))

((OTRS - Manager)) is a powerful software application designed to assist you in managing your Open-source Ticket Request System (OTRS) server directly from your desktop. With its array of features and functionalities, this tool is a must-have for efficient server management.

Key Features:

• Configure connection parameters at startup


• Automatically log in to OTRS


• Support for Integrated Windows Authentication (IWA) and LDAP/ADS access


• Create personalized ticket overviews and graphical statistics


• Organize tickets with the help of queues


• Access ticket history and perform multiple actions on tickets simultaneously


• Link tickets to other objects


• Support for MIME emails, mail filters, PGP, and S/MIME standards

Technical Specifications:

• Price: FREE


• Publisher: Trilex Labs


• Requires administrative privileges


• Integration with browsers like Internet Explorer, Firefox, and Opera


• Dashboard for personal ticket overviews and scheduling reports


• Customizable ticket-based screens and processes


• Various view modes for ticket organization


• Support for email notifications and automatic responses

To sum it up, ((OTRS - Manager)) is a comprehensive reporting framework that streamlines server management tasks without the need for a browser. Explore the diverse range of functionalities offered by this software and optimize your server operations efficiently.