ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus is a totally web-based customer service and support software that makes life easier for both support teams and customers. It offers everything from trouble ticketing to account management, all in one affordable and easy-to-use package. This tool helps you track and resolve customer issues quickly, which means better support and happier customers.

Trouble Ticketing Made Easy

With the trouble ticketing feature, you can automatically turn emails sent to your help desk into tickets. Plus, your users can submit their own requests anytime from anywhere using just a browser. No more waiting on hold!

Self-Service Portal

The self-service portal is a game changer! Customers can search through the knowledge base, submit requests, or check the status of their open requests without needing to call in. This helps cut down on call volumes.

Customer Case Tracking

This robust help desk lets organizations automate their support processes so they can deliver reliable service every time. Your team will be able to track customer cases smoothly!

Knowledge Base Access

Your support reps will love having quick access to a searchable knowledge base online. This means faster problem-solving when customers need help.

SLA Management for Happy Customers

You can boost customer satisfaction by defining clear service level agreements (SLAs) and keeping an eye on compliance. If any SLAs are violated, you’ll be notified right away!

Account & Contact Management

This feature allows you to track and manage all your customer accounts along with their contact info. Better organization leads to improved relationships with customers.

Product Catalog Access

Your support reps get instant access to all customer product information, allowing them to assist clients better. Plus, customers can manage details of their purchased products easily.

Insightful Customer Service Reports

The software generates ready-made reports that show you what requests are open or closed, any SLA violations that happened, who’s submitting the most requests, and who’s handling those requests. You’ll have all the insights at your fingertips!

If you're interested in checking out ManageEngine SupportCenter Plus for yourself, download it here!