Heartist Journey Asia

Description:

The Heartist Journey Program is designed to put people at the heart of everything we do. Heartist is simply ‘The Heart of Human Connection’. The program content provides knowledge and practical tools to help you better understand what makes people tick - why people do what they do - so that you can create deeper and more authentic emotional human connections.

By developing better people skills, you can create stronger and more meaningful connections with people every day; in both your everyday relationships with colleagues, family, and friends, and at work with your customers. The new measure of customer satisfaction is all about authentic emotional connection.

Key Features:

• Self-paced learning


• Real-life, practical, scenario-based learning


• Multiple formats and activities (quizzes, challenges, stories, scenarios)


• Short 4-minute videos for easy consumption


• Illustrations and animations suitable across cultures

This program is not just about delivering ‘mechanical service’; it is about finding an emotional connection with your customer to deliver a memorable and authentic customer experience every time. Customers increasingly want to connect at an emotional level by tapping into their fundamental motivations and fulfilling their emotional needs. This program equips you with the skills to do just that.

Technical Specifications:

• File: com.appster.accor.theheartistapp


• Publisher: Accor All


• Price: FREE

Download Heartist Journey Asia app for Android and start your journey towards authentic human connections.