FocalScope

FocalScope is a super handy help desk ticketing and live chat software. It's a web-based system that really changes how businesses of all sizes talk to their customers and tackle support questions.

Awesome Features for Customer Support

This software has some fantastic features! You get things like SLA integration, personal and shared folders, ticket queues, and even ticket backlogs. Plus, it includes instant messaging, calendars, and task management. It's easy to learn too, which makes it a great fit for customer support and managing emails.

Live Chat Made Easy

FocalScope comes with a powerful live chat feature that lets you offer real-time support right on your website. It’s super customizable so you can make it match your brand perfectly. Other cool features include customizable fields, chat queues, and keeping track of customer history.

Training Made Simple

If you're worried about training new employees, FocalScope has got your back! It includes a “new employee training mode.” This means you can train them on the job without worrying about them messing up your professional image.

User-Friendly Setup

The setup process is a breeze because it integrates with active directory and LDAP. You can easily manage users with single sign-on functionality!

IP Telephony Integration

If you're into IP telephony solutions like Asterisk or 3CX, FocalScope is ready for that too! You'll enjoy features such as click-to-dial, smart customer routing logic, call recording, and CDR lookup—all from within FocalScope.

Access Anytime, Anywhere

You can access FocalScope using any browser on both PC and Mac. There's even a mobile app for when you're on the go! Whether you want it hosted on-premises or in the cloud, it's flexible enough to meet your needs. Plus, it uses Microsoft SQL server and IIS in the background to ensure everything runs smoothly with top-notch performance!

If you're excited about what FocalScope can do for your business or team, check it out today!