FocalScope

FocalScope is here to change the way businesses handle support and customer questions. It’s a help desk ticketing and live chat software that works right in your browser, making it easy for both small and large companies to connect with their customers.

Features of FocalScope

This software is packed with features! You get SLA integration, personal and shared folders, ticket queues, backlogs, instant messaging, calendars, and task management. All these tools come together to create a perfect solution for customer support and email management.

Live Chat System

The powerful live chat feature lets you provide real-time support on your website. It’s super customizable too—meaning you can style it to match your brand perfectly. Plus, you can enjoy other handy features like customizable fields, chat queues, and keeping track of customer history!

Training Made Easy

FocalScope also comes with a “new employee training mode.” This neat feature allows you to train employees while they work without worrying about their lack of experience impacting your business's image.

User Setup Simplified

The setup process is a breeze thanks to active directory and LDAP integration. With single sign-on functionality, getting users up and running is quick!

Telephony Integration

If you're into IP telephony integration, FocalScope has got you covered! It works with solutions like Asterisk and 3CX. Features like click-to-dial, customer routing logic, call recording, and CDR lookup are all part of the package.

Access Anywhere!

You can access FocalScope using any web browser on PC or Mac. There’s even a mobile client app for those who are always on the go! Whether you choose to host it on-premises or in the cloud doesn’t matter; FocalScope ensures superb performance using Microsoft SQL Server and IIS as its backend.

If you're ready to enhance your support system with FocalScope, check out this link for more info: Download FocalScope Now!