DualDesk Lite

DualDesk Lite is a handy application that helps you connect directly to a customer’s computer over the Internet. It’s perfect for IT techs who need a flexible and secure way to troubleshoot problems remotely.

Why Choose DualDesk Lite?

This tool lets technicians, IT engineers, or anyone involved in troubleshooting pick how they want to work. You get a simple and reliable way to provide remote support without fuss.

Customizable Customer Modules

With DualDesk Lite, you can create customer modules that fit your needs perfectly. You’ll enter the IP address of your computer and the TCP port number, and if needed, you can enable encryption for extra security. Plus, there are several confirmation tools you can use!

Setting Up Made Easy

You’ll need to enter a relay address, set up a password, and give some identification details like the technician's session name. It’s all about making sure everything is secure and organized!

Create Configuration Files

The program lets you whip up configuration files based on templates and save them in TXT format. Customers can ask for remote help through the website you set up, so make sure your configuration file includes the URL!

Quick Connection Setup

You can even specify up to ten commands or tools that run before or after the session starts. After finishing your setup, DualDesk Lite can automatically create and run the customer module as a batch file.

Simplifying Remote Desktop Connections

The cool part? The customer just runs the configuration file and connects in seconds! You have three methods to create this connection: direct mode, repeater mode, or relay mode—none of which require customers to open any ports on their network.

If you want even more flexibility, you can mix elements from all three methods together! So whether you're an IT pro looking for easy troubleshooting or just someone who needs fast remote access, check out DualDesk Lite here!