Anatel Consumidor

Anatel's official application for registering and monitoring consumer complaints against telecommunications operators. It also allows the consumer to evaluate the responses given by the operators and monitor their performance in handling demands.

Attention, it is necessary to make a new registration to access the new Anatel Consumer.

Through the app, it is also possible to register requests for information, suggestions, and complaints to the Agency, in addition to allowing them to be followed up.

Before making a complaint at Anatel, first seek to resolve the demand with your operator. Only register complaints with Anatel if the operator does not respond to you within the agreed period or if it considers that the response does not meet your rights.

Remember to write down - always - the protocol numbers that your operator gives you. These numbers will be necessary when registering the complaint with Anatel.

The complaint entered in Anatel's system is forwarded to your operator, which has ten calendar days to send you a reply. Anatel does not deal with complaints individually but monitors the response time and uses the information entered by consumers to demand better performance from operators and the sector as a whole.

Features:

• Register and monitor consumer complaints


• Evaluate operator responses


• Monitor operator performance


• Register requests for information, suggestions, and complaints


• Follow up on registered requests

Requirements:

• Insert CPF and password for registration


• Register for a new password if using the app for the first time


• Get a verification code if password is forgotten


• Contact Call Center at 1331 for app access issues

Download Anatel Consumidor for Android now and take control of your consumer rights!